Ask IT form

Contact information



Apartment address


The name and model of the computer

Operating System name

Operating System version

Operating System language

Router (if using a router)

Router manufacturer name

Router model

Router version

I do have the router manual / user guide

Problem types

Trying to get network connection for the first time in this apartment

I have got new devices

Connection stopped working

The quality of the connection is poor

Description of the problem

As exactly as possible: when and how the problem occurs, etc

Network setup

Computer directly connected to the wall socket

Computer connected to the router with a cable

Wireless connection to the router

Don't know